Complimentary Shipping | Hassle-Free Returns | Expertly Handcrafted

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Toll Free 1-855-971-5165 or Local 647-955-8784
FREE SHIPPING TO CANADA & USA
UP TO 70%-90% OFF Over 5,000+ rugs in TORONTO showroom!

TORONTO SHOWROOM VISITS BY APPOINTMENT ONLY

Use the Form below to book your TORONTO (ETOBICOKE) SHOWROOM VISIT TODAY
WITH OVER 5,000 HANDKNOTTED RUGS. WE ARE OPEN 7 DAYS PER WEEK.
FREE IN HOME TRIAL IN TORONTO & GTA.

ONLINE APPOINTMENT ETOBICOKE SHOWROOM VISIT BOOKING FORM
(You will receive an appoinment confirmation email with our address, directions, contact, etc.)

Overview​

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded

Shipping returns

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for any questions related to refunds and returns.